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FAQ's

Answers to most common questions about products, orders, shipments, and payments.
Product & Stock
Is the sand inside the necklace real? Plus

Yes. Every necklace is filled with real white sand collected in small quantities from Karikari Beach in New Zealand.

How many necklaces are available? Plus

Only 500 pieces exist worldwide. Once they sell out, they are gone forever.

What comes in the box? Plus

Each necklace arrives in a premium black velvet box with gold design and
an exclusive QR code that links to a digital certificate for the
recipient.

Is each necklace exactly the same? Plus

No, each piece is slightly unique. The sand settles differently in every
necklace, making each one its own one-of-a-kind keepsake.

What are the necklace dimensions? Plus

The hourglass necklace is approximately 1.57" tall and 0.39" wide (4 cm × 1 cm).

How long is the chain? Plus

The chain is approximately 21.65" long (55 cm).

What materials is the necklace made from? Plus

It’s made from a durable matte-black alloy metal with a clear glass hourglass chamber.

Will the necklace tarnish? Plus

With normal wear and care, it maintains its color well. Avoid prolonged water exposure for best longevity.

Is the necklace waterproof? Plus

It’s water-resistant for light splashes, but we recommend removing it before swimming or showering.

Is each box individually numbered? Plus

Yes. Every gift box is individually numbered out of 500, marking its place in the limited edition.

Does the sand move inside the necklace? Plus

Yes — the sand moves naturally inside the hourglass chamber.

How do I care for the necklace? Plus

Store it in the gift box when not worn, and avoid long exposure to water, perfumes, or chemicals.

Orders & Payments
Do you ship worldwide, and is shipping free?  Plus

Yes. We ship daily to the USA, Canada and worldwide. Shipping is free on all orders. 

How long does shipping take? Plus

Most orders arrive within 7-15 days.

Can I send this as a gift? Plus

Yes. Many customers ship their order directly to a friend or family member. The box is gift-ready and beautifully presented.

Will it arrive before Christmas? Plus

For orders placed before December 8, delivery before Christmas is highly likely. We recommend ordering early.

Is it safe to send sand to the USA and Canada? Plus

Yes. Our sand is heated to 392℉ (200℃) for over 45 minutes before being sealed inside each necklace. This ensures it meets the
highest biosecurity standards for international shipping to the USA and
Canada.

Will it get through customs? Plus

Yes. Because the sand is fully heat-treated and sealed, it clears international customs just like normal jewellery. Nothing extra is
required from you.

Where is it shipped from? Plus

All orders are shipped from New Zealand.

What if I need to change the shipping address? Plus

Contact us as soon as possible. If your order hasn’t shipped yet, we can update the address.

Do you include a personal message? Plus

Yes. You can add a custom gift message at checkout.

Returns & refunds
Do you offer returns or exchanges? Plus

Yes. If your item arrives damaged or faulty, we will replace or refund
it immediately. Please contact us within 14 days of delivery.

What if the necklace arrives damaged? Plus

We’ll replace it immediately at no cost to you.